Privacy Policy

This Privacy Policy explains how TravelHuge (operated by E-Product Zone Pvt. Ltd.) collects, uses, discloses, and safeguards your information when you visit our website, book holiday packages, reserve hotels and stays, or interact with our services. We are committed to protecting your personal data in line with applicable Indian law, including the Digital Personal Data Protection Act, and international best practices.

1. Information we collect

Information you provide

• Contact details — name, email address, phone number, and postal address when you enquire or book.
• Booking details — travel dates, destinations, traveller names, guest counts, and preferences.
• Payment information — processed securely through our payment partner (Razorpay); we do not store full card numbers.
• Identity & business details — for property partners, KYC information such as legal name, GSTIN, PAN and registered address, used solely for verification.

Information collected automatically

• Device and browser information, IP address, and approximate location.
• Pages viewed, searches made, and interactions on our site, used to improve your experience.

2. How we use your information

We use your information to:

• Process enquiries, bookings, payments and confirmations.
• Personalise recommendations and craft custom itineraries.
• Communicate trip updates, offers (where you've opted in) and customer support.
• Verify property partners and prevent fraud.
• Comply with legal, tax and regulatory obligations.

3. When we share information

We never sell your personal data. We share information only as necessary to deliver your booking:

• Travel suppliers — airlines, hotels, transport and property partners, limited to what's required to fulfil your booking. For property stays, guest contact details are masked until a booking is confirmed.
• Service providers — payment processors and communication tools, bound by confidentiality.
• Legal authorities — where required by law or to protect our rights and users.

4. Payments & financial data

Payments are processed by Razorpay over encrypted, PCI-DSS compliant infrastructure. TravelHuge does not store your full card or bank details on its own servers. Refunds, where applicable, follow the terms of your specific booking.

5. Cookies & tracking

We use essential cookies to operate the site and optional analytics cookies to understand usage and improve our services. You can control cookies through your browser settings; disabling some may affect functionality.

6. How we protect your data

We apply technical and organisational measures including encryption in transit, access controls, and verification workflows. While no method of transmission over the internet is fully secure, we work continuously to safeguard your information.

7. Your rights & choices

• Access, correct or update your personal data.
• Request deletion of your data, subject to legal retention requirements.
• Opt out of marketing communications at any time.
• Withdraw consent where processing is based on consent.

To exercise any of these rights, contact us using the details below.

8. Data retention

We retain personal data only as long as necessary to provide our services and to meet legal, accounting and tax obligations, after which it is securely deleted or anonymised.

9. Contact us

For any privacy questions or requests, contact our team:

Email: support@travelhuge.com
Phone: +91 0129-4324324
Address: E-Product Zone Pvt. Ltd., Faridabad, Haryana, India

This Privacy Policy may be updated periodically. Material changes will be reflected by the "Last updated" date above. This document is provided for transparency and does not constitute legal advice.